Frequently Asked Questions
SHIPPING AND DELIVERY QUESTIONS
What is your return policy? To find my return policy scroll down to the bottom of the page where it says “Quick Links” and click “Return Policy”.
What are your shipping options? To learn about my shipping options scroll down to the bottom of the page where it says “Quick Links” and click “Shipping Information”
When will I receive my order? If you live in the United States you will receive your order in 5-7 business days. If you live in canada you will receive your order in 10-15 business days.
What should I do if I never received my order? My priority is your happiness as a customer, if anything seems wrong or you have any questions please Email firstname.lastname@example.org subject “[Your Name]- missing order”. To avoid this I suggest making sure you type in the correct the address, as well as tracking your package.
I accidentally entered the wrong shipping address! What should I do? If you enter the wrong shipping address there is little I can do. If you tell me as soon as possible there is a slight chance I can cancel your order and you can try your order again but this NOT a guarantee every time. Please double check your address! I would hate for this to happen to you.
What should I do if I received a defective order? Please email me within 7 days of receiving your product. Include photographs of your defective order in the original packaging and email email@example.com subject: “[Your Name]-defective order”.
How do I make changes to an order I’ve already placed? Unfortunately no changes can be made to an order that has already been placed. Once something has shipped there is little I can do. Please communicate with me as soon as you can after the purchase is made so we can discuss the next steps.
How do I make sure I order the right size? You can see sizing options when you click on the desired product.
I just placed an order but I see something else I like, can I add to my order ? I’m happy you enjoy my work! Unfortunately, I am unable to make adjustments to orders after they’ve been placed, therefore I would suggest making a separate order.
Do you offer coupon codes? Yes. I offer coupon codes as a thank you for first time shoppers and for certain special occasions throughout the year.
What are your business hours? My business hours are Wednesday to Saturday 7am to 5 pm. However, I do my best to respond to emails as soon as I can every day of the week.
Can you make changes to an existing item for me? I do not make changes to items that are already designed. If you want to make changes and add a personal message to a product I would consider that a commission in which case you would be able to email firstname.lastname@example.org subject “ [Your Name] -Commision Inquiry”.
Do you take commissions? Yes I do, I do custom work in various mediums and styes. You can learn more about commissions by going to my commissions page located in the menu.
What is the commission process? If you choose to request a commissioned art piece you will fill out the form on the commission page. This form will allow you to share your idea, reference photos, and choose a size and a medium. I specialize in digital art portraits and multimedia paintings, mugs and tee shirts.
After submitting the commission form I will give you a quote and if you decide to move forward I will send you an invoice for a 50% non refundable security deposit. Once I receive your deposit I consider that a green light to begin creating your art. When the art is getting finalized I will send you watermarked images of the art for you to review. If you want to make changes you will have 3 opportunities to make edits to the original design. Any edit after that will be an additional $3.00. When the work meets your satisfaction I will send you the final invoice and ship your work to you for your enjoyment. There are no returns or exchanges on commissions. Digital files will be stored for 30 days and then be deleted.
I am starting a business and I need a logo! Can you do one for me? Yes. I specialize in simple logos, I encourage you to do some research and gather some photos of ideas you like, and take a look at my previous work to be sure my artistry is compatible with your vision. If this sounds good to you click the "Small Business Essentials" and fill out the available form.
Do you host events? I am branching into hosting events such as paint parties and vision board parties.
If you live in the Boston area and would like to collaborate on an upcoming event please send an email to email@example.com subject : [Your Name]-Events Inquiry.
How are your products made? ArtxJules uses a combination of original designs and handmade items. For some items I use drop shipping powered by Printify which connects me with various manufacturing companies who handle the shipping and production. For handcrafted items I use a variety of materials including ceramics, wood, polyester and more. When you click on an item the product descriptions provide more detailed information on materials. If you don’t see what you are looking for please send an to email firstname.lastname@example.org subject “ [Your Name]- Materials Inquiry”
What program do you use for your designs? I use Procreate, Canva for work, and Cricut Design Space for my designs.
How do I contact your company if my question isn’t answered here? If you have a question that I haven’t answered please email me at email@example.com